Privacy Policy

At White Cottage Lane, we respect your privacy and are committed to keeping your personal information safe.

This privacy policy explains what information we collect when you visit or shop through our website, why we collect it and how we use it.

Information we collect

When you place an order, contact us or otherwise interact with our website, we may collect information such as your name, email address, billing and delivery address, telephone number and details of your order.

We may also collect information about how you use our website, such as your IP address, browser and device information. Some of this information may be collected automatically through cookies and similar technologies.

How we use your information

We use your personal information to:

  • Process and fulfil your orders
  • Arrange delivery of your purchases
  • Contact you about your order
  • Respond to enquiries
  • Process payments securely
  • Provide customer support
  • Maintain and improve our website
  • Meet our legal and accounting obligations

We will only use your personal information where we have a lawful reason to do so, such as fulfilling your order, complying with a legal obligation or, where appropriate, with your consent.

Who we share your information with

We only share your information where necessary to provide our services or meet our legal obligations.

This may include Shopify, payment providers, delivery companies and other service providers that help us operate White Cottage Lane.

We do not sell your personal information.

How long we keep your information

We keep personal information only for as long as we reasonably need it for the purposes for which it was collected, including fulfilling orders, providing customer service and meeting our legal, accounting and reporting obligations.

When information is no longer required, it will be securely deleted or disposed of where appropriate.

Your rights

Depending on the circumstances, you have rights under data protection law including the right to:

  • Ask for a copy of the personal information we hold about you
  • Ask us to correct inaccurate information
  • Ask us to delete your information in certain circumstances
  • Ask us to restrict how we use your information in certain circumstances
  • Object to certain uses of your information
  • Withdraw consent where we rely on your consent

If you would like to exercise any of these rights, please contact us using the details below.

Contact

If you have any questions about this privacy policy or how we use your personal information, please contact:

white-cottage-lane@outlook.com

Complaints

If you have concerns about how we have handled your personal information, please contact us first and we will do our best to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO) if you are unhappy with how your personal information has been handled.

Changes to this policy

We may update this privacy policy from time to time to reflect changes to our business, website or legal requirements. The latest version will always be available on this website.