About White Cottage Lane

White Cottage Lane is a small independent shop offering a carefully chosen collection of vintage, antique and pre-loved pieces for the home.

Throughout these terms, “White Cottage Lane”, “we”, “us” and “our” refer to White Cottage Lane. “You” and “your” refer to the customer.

Ordering

By placing an order through our website, you are making an offer to purchase the item or items in your order.

Once your order has been placed, you will receive an order confirmation by email. Your order will be accepted when we confirm that it has been dispatched.

We reserve the right to contact you if there is an issue with your order, including an error in the listing or pricing, or if an item is unexpectedly unavailable.

Our Pieces

Many of the pieces available at White Cottage Lane are vintage, antique or pre-loved. They may therefore show signs of age, previous use or imperfections.

Any significant marks, damage, wear or other imperfections that we are aware of will be described and photographed in the product listing.

Please look carefully at the photographs and read the full description before purchasing. We want you to have a clear idea of each individual piece and its condition before you order.

Vintage and antique pieces are sold for their decorative and intended purposes as described in each individual listing. Some older items may not meet modern safety standards and should not be used for purposes for which they were not designed.

Prices & Payment

All prices shown on our website are in pounds sterling (£).

Payment must be made in full at the time of ordering through the payment methods available at checkout.

We take care to ensure that prices and product information are accurate. If an obvious error is discovered, we will contact you before processing the order.

Delivery

Orders are carefully packaged and dispatched within the timeframe stated in our Delivery & Returns policy.

Delivery costs and available delivery options are shown at checkout.

Once an order has been handed to the delivery service, delivery times are outside our control. If there is a problem with your delivery, please contact us and we will do our best to help.

Returns & Refunds

Your statutory rights are not affected by these terms.

For information about cancelling an order, returning an item and receiving a refund, please see our Delivery & Returns page.

Nothing in these terms is intended to limit or remove any rights you have under UK consumer law.

Faulty or Incorrect Items

If your item arrives damaged, faulty or is not as described, please contact us as soon as possible.

We will work with you to resolve the problem in accordance with your statutory rights.

Changes to These Terms

We may update these terms from time to time to reflect changes to our shop or legal requirements.

The terms applying to your order will be those in place at the time you placed your order.

Contact

If you have any questions about these terms, an item or an order, please contact us at:

white-cottage-lane@outlook.com